MyRadAssistant

Terms and conditions

Last updated: 22 May 2026

1. About these terms

These terms govern your use of MyRadAssistant, accessible at myradassistant.com and any associated subdomains, applications, and APIs (the "Service"). The Service is provided by The Radiology Academy Ltd, a company registered in England and Wales (company number 12768615), registered office: 2nd Floor, Parkgates, Bury New Road, Prestwich M25 0TL ("we", "us", "our").

By creating an account, accessing the free tier, purchasing a subscription, or otherwise using the Service, you agree to be bound by these terms together with our Privacy policy, Cookie policy, and any subscription schedule applicable to your account (together, the "Agreement"). If you do not agree, do not use the Service.

2. Definitions

  • "Account" — your registered user account.
  • "Free Tier" — the free usage allowance described in our Pricing page.
  • "Pro Subscription" — the paid subscription tier described in our Pricing page.
  • "Subscriber" — a user who has purchased a Pro Subscription.
  • "User" — any person using the Service, whether on the Free Tier or as a Subscriber.
  • "PHI" — patient health information or any patient-identifiable information.
  • "UK GDPR" — the United Kingdom General Data Protection Regulation as defined in the Data Protection Act 2018.
  • "UK MDR 2002" — the Medical Devices Regulations 2002 (SI 2002/618), as amended.

3. Eligibility

The Service is intended for qualified healthcare professionals, including registered radiologists, radiology trainees, and other registered clinicians, who have a legitimate professional purpose for accessing clinical reference material.

By using the Service you confirm and warrant that:

  • you are at least 18 years old;
  • you are a qualified healthcare professional or healthcare trainee in active practice;
  • you are using the Service in your professional capacity;
  • you comply with the professional standards of your regulator (General Medical Council or equivalent).

4. The Service

MyRadAssistant is a clinical literature reference and educational tool comprising:

  • Evidence-cited Q&A — a Class I medical device under UK MDR 2002 (Rules 1 and 12). MHRA Borderlines determination dated 17 April 2026; manufacturer registration confirmed 9 May 2026 (manufacturer account 38102; GMDN 61087); Declaration of Conformity v1.0.
  • Report critique — professional medical education, not a medical device (MHRA Borderlines determination 17 April 2026).

The Service is not a diagnostic device, does not interpret medical images, does not process patient-identifiable information, and is not for use at the point of care on an individual patient.

We may update, modify, or temporarily make the Service unavailable from time to time. We will give reasonable notice of material changes that affect your use.

5. Your account

You are responsible for keeping your account credentials secure. You must not share your account with another person. You must notify us immediately if you suspect unauthorised access. We may suspend or terminate accounts that appear to have been compromised, shared, or used in breach of these terms.

For NHS Trust deployments, accounts may be authenticated via Microsoft Entra ID (OIDC) under Trust-administered access controls.

6. Acceptable use

You agree that you will not:

  • submit any patient-identifiable information or patient health information to the Service, including names, dates of birth, NHS numbers, hospital identifiers, accession numbers, or any combination of fields that could identify a patient;
  • use the Service to make patient-specific clinical decisions or to substitute for primary sources, clinical judgement, or formal clinical decision-support pathways at the point of care;
  • reverse-engineer, scrape, mass-export, or otherwise extract content from the Service in bulk;
  • use the Service to develop a competing product or to train any machine-learning model;
  • use the Service in any manner that violates UK law, infringes the rights of others, or breaches the General Medical Council's good medical practice standards (or the equivalent regulator's standards in your jurisdiction);
  • circumvent or attempt to circumvent any access control, rate limit, or technical restriction.

We may suspend or terminate your access immediately if you breach this clause 6, in particular where PHI has been submitted in breach of these terms.

7. Clinical disclaimer

MyRadAssistant is a reference and educational tool. It is not a substitute for primary sources, clinical judgement, or formal clinical decision-support pathways. You remain professionally responsible for any clinical decision you take. Always verify information against primary sources before relying on it.

The evidence-cited Q&A function is a Class I medical device under UK MDR 2002. UKCA marking applies on the basis of the Declaration of Conformity v1.0. The report critique function is professional medical education and is not a medical device.

We make no warranty that the Service will be free from errors, that retrieved evidence will be complete, or that any answer will be appropriate for any specific clinical scenario. To the extent permitted by law, the Service is provided on an "as is" basis with no implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Pricing, billing, and consumer cancellation rights

8.1 Pricing

The Service is offered on the Free Tier and as a Pro Subscription. Current pricing and any bundle terms with The Radiology Academy are set out on the Pricing page. All prices are in pounds sterling and inclusive of UK VAT where applicable.

8.2 Billing

Pro Subscriptions are billed monthly or annually in advance through Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel a Pro Subscription at any time via your account settings; the cancellation takes effect at the end of the current paid period and you retain access until then. No partial refunds are given for unused time within a paid period except as required by law.

8.3 Consumer cancellation right (Consumer Contracts Regulations 2013)

If you purchase a Pro Subscription as a consumer (rather than in the course of your professional practice), you have a statutory right to cancel within 14 days of purchase without giving a reason. To exercise this right, email hello@theradiologyacademy.com within 14 days.

Important. If you actively use the Service during the 14-day cancellation period, you are deemed to have requested that we begin supplying the digital service before the end of the cancellation period; in that case, you lose the right to cancel under regulation 37(1)(a) and we are not required to refund payment for the period already used. We highlight this at the point of checkout before purchase.

8.4 Price changes

We may change prices for new billing periods. We will give at least 30 days' notice of any price increase that affects your existing subscription.

9. Intellectual property

The Service, its content (excluding cited primary sources, which remain the property of their respective rights holders), and its underlying software are owned by The Radiology Academy Ltd or its licensors. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own professional use under the Agreement.

You may not copy, modify, distribute, publicly display, sell, or create derivative works from the Service except as expressly permitted in writing.

Where the Service surfaces extracts from third-party publications and guidelines, those extracts remain the property of their original rights holders and are surfaced under the relevant fair-dealing, licensing, or syndication provisions. We do not grant you any rights in those underlying works beyond what their original licences permit. Where a society API (for example, the RCR iRefer API or NICE Syndication API) provides syndicated content, your use of that content is also subject to the terms of the relevant society's licence.

10. Data protection

Our processing of your personal data is governed by our Privacy policy, which is incorporated into the Agreement by reference. The Privacy policy describes what we collect, our lawful bases, sub-processors, international transfers, retention, and your rights under the UK GDPR.

11. Termination

You may terminate your account at any time via account settings or by email. We may terminate or suspend your account on reasonable notice, or immediately if you breach these terms (in particular clause 6).

On termination:

  • your right to use the Service ends immediately;
  • you remain liable for any fees accrued before termination;
  • we will delete or anonymise your personal data in accordance with the retention schedule in the Privacy policy;
  • clauses 7 (Clinical disclaimer), 9 (Intellectual property), 12 (Limitation of liability), 13 (Indemnity), and 16 (Governing law) survive termination.

12. Limitation of liability

Nothing in these terms limits or excludes liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability that cannot be excluded under English law.

Subject to the paragraph above, to the fullest extent permitted by law:

  • we exclude liability for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, and loss of anticipated savings;
  • we exclude liability for loss of data, other than where required by data protection law;
  • we exclude liability for any clinical decision, diagnosis, treatment, or outcome arrived at by a User on the basis of any output of the Service. The Service is a reference tool; clinical responsibility rests entirely with the qualified clinician.

Subject to the above, our aggregate liability for any claim arising out of or in connection with these terms or the Service is limited to the greater of (a) the fees paid by you to us in the twelve months preceding the claim, or (b) £100.

This limitation reflects the fact that the Service is offered at a low or zero price, that clinical professional responsibility rests with the User, and that the User can mitigate risk by verifying against primary sources before relying on any output.

13. Indemnity

You agree to indemnify and hold us harmless against any claim, loss, or liability arising from:

  • your breach of clause 6 (Acceptable use);
  • your submission of PHI to the Service;
  • your use of the Service in violation of applicable law or professional standards.

14. Force majeure

Neither party is liable for any failure to perform that results from circumstances reasonably beyond its control, including but not limited to acts of God, war, terrorism, civil disturbance, pandemic, governmental action, network or infrastructure failures, or failures of third-party services that we depend on (including Anthropic, OpenAI, Google, Cohere, Hetzner, Qdrant Cloud, Stripe, Microsoft, and Cookiebot).

15. General

Assignment. You may not assign your rights under the Agreement without our prior written consent. We may assign our rights on notice to you.

Entire agreement. The Agreement (these terms together with the Privacy policy, Cookie policy, and any applicable subscription schedule) constitutes the entire agreement between you and us in relation to the Service and supersedes any prior agreement.

Severability. If any provision is held to be unenforceable, the remaining provisions remain in force.

No waiver. A failure to enforce any provision is not a waiver of the right to do so later.

Third-party rights. Except as expressly provided, a person who is not a party to the Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

Notices. Notices to you may be sent by email to the address on your account or via in-Service notification. Notices to us must be sent to hello@theradiologyacademy.com or by post to our registered office.

Changes. We may update these terms from time to time. Material changes will be notified by email or via the Service at least 30 days before the effective date. Continued use after the effective date constitutes acceptance of the updated terms.

16. Governing law and jurisdiction

The Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with the Agreement. If you are a consumer resident in another part of the United Kingdom or in the EU, you retain the benefit of any mandatory consumer protections in your jurisdiction of habitual residence.

17. Contact

For any question about these terms: hello@theradiologyacademy.com

The Radiology Academy Ltd · ICO ZB621582 · Company number 12768615